The Deny message allows you to refuse to accept a request to cancel an order. When this message is sent in response to a Cancel Message, the order in question is reported to the appropriate Clearing House. If a Confirm Message is sent after a Deny message for the same order, the Confirm message overrides the Deny message.
This procedure explains how to create a Deny message through a Message Search. By locating the Cancel message you are denying, Mercury Direct II will complete most of the Deny message for you.
From the Menu Bar click Create > Deny.
Click in the Order Number field to access a Message Search.
Enter any search criteria that you wish, then click Search.
When you locate the original Cancel message you are denying, click for the message in the Type column. The Deny Message window will reappear with most of the information completed for you.
Change any information as needed.
In the Reason Type field, click the down arrow and select your reason for sending this message.
Add notes as needed in the Note text field.
Type your name in the Operator field.
Click Send.