The Confirm message allows you to confirm a cancellation request. For example, you may receive a Cancel message requesting that an order not be filled. To confirm this cancellation, you must send a Confirm message.
To adjust Clearing House billing, the Confirm message and the Cancel message must be sent during the same calendar month as the original order. If a Deny message is sent after a confirmation was sent for the same order, the Deny overrides the Confirm message.
This procedure explains how to create a Confirm message through a Message Search. By locating the Cancel message that you are confirming, Mercury Direct II will complete most of the Confirm message for you.
From the Menu Bar click Create > Confirm.
Click in the Order Number field to access a Message Search.
Enter any search criteria that you wish, then click Search.
When you locate the Cancel message you wish to confirm, click for the message in the Type column. The Confirm Message window will reappear with most of the information completed for you.
Change any information as needed.
In the Reason Type field, click the down arrow and select your reason for sending this message.
Add notes as needed in the Note text field.
Type your name in the Operator field.
Click Send.