The Ask message allows you to make order–related inquiries or to request a price change. If the message is used to indicate a price change, it must be sent in the same calendar month as the original order. Sending the Ask message within the same calendar month allows the program to correct the price for the Clearing House billing. If the filling Member requests a price change, the sending Member must send an Answer message displaying the NEW price. Only then will the price be adjusted on the Clearing House billing.
This procedure explains how to create an Ask message through a Message Search. By locating the original Order message you are inquiring about, Mercury Direct II will complete most of the Ask message for you.
From the Menu Bar click Create > Ask.
Click in the Order Number field to access a Message Search.
Enter any search criteria that you wish, then click Search.
When you locate the Order message you are inquiring about, click for the message in the Type field. The Ask Message window will reappear with most of the information completed for you.
Change any information as needed. If you are requesting a price change, click New Price and type the new price.
In the Reason Type field, click the down arrow and select your reason for sending this message.
Add notes as needed in the Note text field.
Type your name in the Operator field.
Click Send.