The Answer message allows you to respond to a question, comment, or price change. Answer messages are only to be used to respond to Ask messages.
This procedure explains how to create an Answer message through a Message Search. By locating the Ask message that you are answering, Mercury Direct II will complete most of the Answer message for you.
From the Menu Bar click Create > Answer.
Click in the Order Number field to access a Message Search.
Enter any search criteria that you wish, then click Search.
When you locate the message you wish to answer, click for the message in the Type column. The Answer Message window will reappear with most of the information completed for you.
Change any information as needed.
In the Reason Type field, click the down arrow and select your reason for sending this message.
Add notes as needed in the Note text field.
Type your name in the Operator field.
Click Send.