The Forward message allows the filling Member to forward an order to an alternate Member for delivery. When you select an alternate Member, the network routes the order and billing to that Member.
Do not forward Mercury orders by telephone. If you do, you will remain the filling Member on the Clearing House billing statement. Using the Forward message allows the network to reassign the order to the Member actually filling the order.
This procedure explains how to create a Forward message through a Message Search. By locating the Order message you would like to forward, Mercury Direct II will complete most of the Forward message for you.
From the Menu Bar click Create > Forward.
Click in the Order Number field to access a Message Search.
Enter any search criteria that you wish, then click Search.
When you locate the original Order message, click for the message in the Type field. The Forward Message window will reappear with most of the information completed for you.
Change any information as needed.
In the Reason Type field, click the down arrow and select your reason for sending this message.
Add notes as needed in the Note text field.
Type your name in the Operator field.
Click Send.