The Adjustment message allows only the sending Member to report an error on the Outgoing Orders section of the Combined Report.
Do not file this report until you have contacted the filling Member and an agreement is reached concerning the error.
Do not file this report for errors listed in the “Confirmation of Orders Filled (Incoming)” section of the Combined Report. You should contact the sending Member, explain the error and authorize the sending Member to file the Adjustment Report.
From the Menu Bar click Create > Adjustment.
In the Combined Report # field, enter the report number of the Combined Report on which the error occurred. Type the number in the following format: NN–N.
In the Recipient field, type the name of the person who received the order.
In the Mercury/ROF # field, enter either the ROF# (Report of Orders Filled number) or the Mercury # (Mercury program number) option, depending on what number you plan to use on the Adjustment Report message.
In the Filling Florist field, type the code of the florist who filled the order and press <Tab>. Or, click to perform a Florist Search to find the filling florist.
In the Delivery Date field, type the delivery date in MM/DD/YYYY format and press <Tab>. Or, click to reveal a calendar to choose the delivery date with your mouse.
In the Order Amount field, type the total price of the order (order amount plus the price of delivery).
In the Over/Under Chg field, type the correct order amount. Do not enter the difference.
In the Reason field, click the down arrow and select a reason for sending this message.
In the Text or Reason field, further explain the reason code you entered (in step 9 above) and why you are filing this adjustment. You may also type any additional information here.
In the Operator field, type your name.
If all of the information is correct, click Send.